Property Owners FAQs

Everything. If your property already has a tenant, we take over rent collection, maintenance coordination, and financial reporting immediately. If you need a tenant, we handle listings, showings, applications, screening, lease signing, and move-in inspections. Once placed, we manage everything ongoing — so you don't have to think about it.

The right property manager doesn't just handle tasks — they protect your investment. At Vantage West, that means accurate rental pricing, access to trusted vendors, proactive maintenance, and strategic advice on how to get more from your property. We operate your asset. We don't just babysit it.

Yes. If a tenant we place leaves within the first six months, we find a replacement at no cost to you. That's not a sales pitch — it's a written commitment. Conditions apply, but the intent is simple: we back our placements with certainty.

Under BC's Residential Tenancy Act, you can collect up to half a month's rent as a security deposit, and up to half a month's rent as a pet deposit. We ensure every deposit is collected, documented, and handled in full compliance.

Subletting is when a tenant rents your property to someone else — usually without permission. We don't allow it. We need to know exactly who is living in your property at all times. That's part of how we protect your asset.

No — and anyone who tells you otherwise isn't being straight with you. Arbitration outcomes depend on evidence, documentation, and the specifics of each case. What we can guarantee is that your file will be thoroughly documented and professionally managed from day one — which is your best protection if it ever gets to that point.

Yes. Every management contract includes two scheduled walk-through inspections per year, with additional inspections available as needed. We document everything — so there are no surprises at move-out and no gaps in your property's condition history.

Our screening goes well beyond the basics. Every applicant is assessed on: two landlord references, an employment reference, a credit check, a criminal record check, and a social media review. We're not just checking boxes — we're looking for the right fit.

In most cases, yes. Pet-friendly properties attract a larger applicant pool, which means faster placement and more competitive selection. If you have specific concerns — allergies, furnished units, property type — we'll help you set the right conditions and collect the appropriate deposit.

In British Columbia, property managers must complete the Property Management licensing course through the Sauder School of Business before legally managing any residential property. Every member of our team meets this requirement.

Yes. We contact previous landlord references specifically about the pet, and where possible, we meet the animal directly. Details matter — and this is one of them.

We typically start tenancies on a six-month to one-year fixed-term lease. This gives both parties clarity, protects your position as an owner, and sets the tenancy up for a strong long-term relationship.

Never. Whether you're starting fresh, inheriting a tenant situation, or recovering from a difficult tenancy — we can step in at any point and bring structure, certainty, and professional oversight to your property.

Timing matters and errors can void a notice entirely. Under BC law: served in person with proof — received that day. Posted to the door — received three days later. Registered mail — received five days later. We handle all notice preparation and service correctly, every time.

The tenant commits to staying for a set period. Clear expectations for both sides. Month-to-month: The tenant can give one month's notice to vacate at any time. More flexibility, less certainty. Must-move-out clause: At the end of the fixed term, the tenant is required to vacate. Used when the owner has specific plans for the property.

We'll recommend the right structure based on your goals.

You'll need a signed amendment to the tenancy agreement that specifies the date the pet begins occupying the unit, any restrictions, and the pet deposit amount if applicable. We handle this documentation — nothing gets added to a tenancy without proper paperwork.

Start with reviews, then have a real conversation. A strong property manager should know your market, give you honest rental pricing, and have clear answers — not vague promises. Ask about their team structure, their screening process, their maintenance model, and how they handle problems. Then trust how it feels. If they can't give you certainty in the conversation, they won't give it to you in practice.

On the second of the month, we serve a 10-day notice. This gives the tenant five days to pay in full — if they do, the notice is void. If they don't, they have ten days to vacate. We move fast and document everything. Delinquency doesn't sit.

Only when specifically requested by the owner. Our default is long-term tenancies — they deliver more stability, lower turnover costs, and better long-term performance for your asset.

We file for an Order of Possession through the Residential Tenancy Branch. If the tenant still doesn't vacate after being served, we proceed with a Bailiff. It's a defined process — and we know how to execute it.

A mediator from the Tenancy Branch reviews all submitted evidence, hears both sides, and issues a binding decision. The outcome depends heavily on documentation quality. This is why we document everything from day one — so if it ever comes to arbitration, you're in the strongest possible position.

It depends on three things: the property, the price, and the exposure. When all three are dialed in, placement moves fast — we've placed tenants almost immediately in well-positioned properties. If something isn't moving, we'll tell you exactly why and what to adjust.

We coordinate and oversee it. You can recommend a vendor you trust, or we'll bring in one of ours. Where possible, our in-house Vantage Home Services team handles repairs directly — faster response, no markup, full transparency.

Absolutely — and this is where experience matters. We'll tell you what's worth doing, what the return looks like, and what the market actually responds to. Not every upgrade pays off equally. We'll make sure yours do.

We respond. Our office hours are Monday to Friday, 8:30am to 4:30pm — but emergencies don't follow a schedule and neither do we. Urgent situations are handled around the clock.

Every applicant goes through a thorough vetting process: credit check, criminal record check, employment verification, two landlord references, and a social media review. We're not just looking for someone who qualifies on paper — we're looking for someone who's the right fit for your property. That distinction is what separates good placements from great ones.

Rental pricing is part art, part data. We factor in location, size, finishes, utilities, appliances, parking, pet policy, time of year, and current market demand. Price too high and it sits. Price too low and you leave money on the table. We get it right.

Less than you'd expect — and that's a good sign. Once things are running smoothly, you'll hear from us when something needs your attention and not before. No noise. No unnecessary check-ins. Just certainty that things are handled.

• Two-month notice: Used when the owner is selling, renovating, or moving back in. The landlord covers the final month's rent. The tenant may choose to leave within 10 days of receiving it.
• Ten-day notice: Issued when rent is unpaid. The tenant has five days to pay or ten days to vacate. Payment within five days voids the notice.
• One-month notice: Issued for cause — repeated late payments, significant disturbance, property damage, or breach of a material lease term.

We handle every notice correctly, with the right documentation and timing.

Up to half a month's rent for a security deposit, and up to half a month's rent for a pet deposit. Both are collected, documented, and held in compliance with BC tenancy law.

It's the document that protects you at move-out. Completed at the start of every tenancy, it records the exact condition of the property before a tenant takes possession. When they leave, we compare. Without it, recovering damages is nearly impossible. With it, you have certainty.

Contact us now.