Your Kelowna Tenants are Your Customers: Resident Relationships

There’s nothing to be gained from an adversarial tenant relationship. We know that the relationships we establish with your residents are critical to the success of your investment property. A good investment experience starts with a good rental experience for your tenants. 

Residents are your customers. They’re the ones paying your rent and taking care of your property on a day-to-day basis. They’re going to let us know when maintenance is required and they’re going to contribute to your expenses as an investor. 

At Vantage West Property Management, we make sure tenants know they’re valued. We give them a good reason to stay in place.

Placing and Retaining High-Quality Kelowna Tenants

Our process for identifying, attracting, and retaining the right tenants is based on our experience in the Kelowna rental market. We understand what good residents are looking for when they rent their next home, and we know what competing properties are offering. The Vantage West tenant placement plan includes a number of important steps:

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  • Establishing a fair and competitive rental value.
  • Ensuring your property is updated, clean, and ready for the rental market.
  • Strategic marketing to attract a large pool of tenants.
  • Responsiveness when potential residents get in touch with questions.
  • Tenant-friendly showings.
  • Efficient applications and screenings.

We screen tenants carefully because we’re looking for good residents who can pay rent on time and take care of your investment property. Just as important are a tenant’s willingness to communicate, a shared sense of responsibility when it comes to maintaining the home, and a commitment to following the terms of the lease agreement. We want a resident who is looking for a long-term home.

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Relationships Based on Respect

We develop good working relationships with residents before they even move into your property. During the screening and leasing process, we get to know who they are and what’s important to them. 

Our tenant management plans cover all aspects of tenant relations. We know that residents deserve to be treated respectfully and professionally. We share our expectations early so that they understand what we need from them in order to keep everything working the way it should.

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Residents work with us, not against us. Protecting your assets and interests is critical, and we’ve found we can do that while continuing to be accessible and available to your residents.

When we identify and place a highly qualified tenant, we keep the lines of communication open because it’s better for you and your rental property.

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Tenant Accountability and Appreciation

Our tenants trust us to be available and responsive to them, and to provide a safe and habitable home. We deliver on those expectations and we do everything we can to ensure they have a positive and stress-free rental process. 

We also have our own expectations. Our residents know we expect them to pay rent on time, report maintenance issues right away, and communicate with us when there’s a problem or an issue that they can’t resolve themselves.

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With routine inspections, regular correspondence, and an online tenant portal that allows them to pay rent and view their lease agreements, we hold tenants accountable. All of our residents understand that we value and appreciate them. This contributes to better retention and a more positive rental experience for all parties. 

That appreciation comes with accountability. 

Find out how working with Vantage West Property Management can help you have a better relationship with your residents.

Our Affiliations

Consumer Choice Award 2020 Logo
Kelowna Chamber of Commerce Logo
Equal Housing Opportunity Logo
Real Estate Investment Network Logo
Canadian Association Of Rent to Own Professionals Logo
Canadian Real Estate Wealth Logo

What Our Clients Say

5.0/5
5.0 /5
189 Reviews

Google
5.0/5
Jun 14, 2021
Google Vantage West Property Management Brooke
Ezra and his team are always super helpful. Their responses are timely and professional. I have always had a good experience with them. Would highly recommend!
Google
5.0/5
Jun 10, 2021
Google Vantage West Property Management Michael
I am a tenant in a property managed by Ezra Cremers and his team mate Jennifer Bernier with Vantage West Realty Inc. I can say that they have made every effort to accommodate all my needs, and those of the property owners. Our dealings have come forth in a timely manor, and with all due respect towards the home owners interests, as well as the tenants needs. I highly recommend this highly professional team. Great work guys!!
Google
5.0/5
May 27, 2021
Google Vantage West Property Management Tom
Work here 5 years
Google
5.0/5
May 21, 2021
Google Vantage West Property Management Sarah
I have owned many income properties in the past, but this is the first time that I had hired a Property Manager. Ezra Cremers from Vantage West Realty Inc-Property Management is amazing. If you are looking for a Property Manager in Kelowna that is communicative, professional and treats your property like it is his own, then Ezra is the Property Manager you need!! Ezra will always be who I will use and who I recommend to any friends and clients that want their investment taken care of.
Google
5.0/5
May 15, 2021
Google Vantage West Property Management Drew
I’m writing today to brag about the beyond exceptional customer service I’ve had with Vantage, but in particular, with Lindsay Anderson. She has managed my rental property for a number of years. Lindsay has always found me exceptional tenants! Lindsay has been a beacon of knowledge and advice. This is my first and only property I rent. Lindsay will retain my loyalty with this property, and if/when I purchase more. Do yourself a favour and look no further. Lindsay is the hardest working individual I’ve ever met! She’ll work her tail off for you till you’re satisfied! Cheers Lindsay👌🍻

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Vantage West Property Management challenges investors and rental property owners to see professional property management a little differently.

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#2 – 1329 Ellis St.
Kelowna, BC V1Y 9X5