Your Kelowna Tenants are Your Customers: Resident Relationships

There’s nothing to be gained from an adversarial tenant relationship. We know that the relationships we establish with your residents are critical to the success of your investment property. A good investment experience starts with a good rental experience for your tenants. 

Residents are your customers. They’re the ones paying your rent and taking care of your property on a day-to-day basis. They’re going to let us know when maintenance is required and they’re going to contribute to your expenses as an investor. 

At Vantage West Property Management, we make sure tenants know they’re valued. We give them a good reason to stay in place.

Placing and Retaining High-Quality Kelowna Tenants

Our process for identifying, attracting, and retaining the right tenants is based on our experience in the Kelowna rental market. We understand what good residents are looking for when they rent their next home, and we know what competing properties are offering. The Vantage West tenant placement plan includes a number of important steps:

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  • Establishing a fair and competitive rental value.
  • Ensuring your property is updated, clean, and ready for the rental market.
  • Strategic marketing to attract a large pool of tenants.
  • Responsiveness when potential residents get in touch with questions.
  • Tenant-friendly showings.
  • Efficient applications and screenings.

We screen tenants carefully because we’re looking for good residents who can pay rent on time and take care of your investment property. Just as important are a tenant’s willingness to communicate, a shared sense of responsibility when it comes to maintaining the home, and a commitment to following the terms of the lease agreement. We want a resident who is looking for a long-term home.

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Relationships Based on Respect

We develop good working relationships with residents before they even move into your property. During the screening and leasing process, we get to know who they are and what’s important to them. 

Our tenant management plans cover all aspects of tenant relations. We know that residents deserve to be treated respectfully and professionally. We share our expectations early so that they understand what we need from them in order to keep everything working the way it should.

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Residents work with us, not against us. Protecting your assets and interests is critical, and we’ve found we can do that while continuing to be accessible and available to your residents.

When we identify and place a highly qualified tenant, we keep the lines of communication open because it’s better for you and your rental property.

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Tenant Accountability and Appreciation

Our tenants trust us to be available and responsive to them, and to provide a safe and habitable home. We deliver on those expectations and we do everything we can to ensure they have a positive and stress-free rental process. 

We also have our own expectations. Our residents know we expect them to pay rent on time, report maintenance issues right away, and communicate with us when there’s a problem or an issue that they can’t resolve themselves.

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With routine inspections, regular correspondence, and an online tenant portal that allows them to pay rent and view their lease agreements, we hold tenants accountable. All of our residents understand that we value and appreciate them. This contributes to better retention and a more positive rental experience for all parties. 

That appreciation comes with accountability. 

Find out how working with Vantage West Property Management can help you have a better relationship with your residents.

Our Affiliations

Consumer Choice Award 2020 Logo
Kelowna Chamber of Commerce Logo
Equal Housing Opportunity Logo
Real Estate Investment Network Logo
Canadian Association Of Rent to Own Professionals Logo
Canadian Real Estate Wealth Logo

What Our Clients Say

5.0/5
5.0 /5
217 Reviews

Google
5.0/5
Oct 17, 2022
Google Vantage West Property Management ROOST
Wow I highly recommend and trust Christine Loseth from Vantage with our largest investment. Absolutely blown away by the experience and thought process that Chrissy and the team delivered. Outstanding communication, customer service and professionalism. Owning a rental condo in a different city from your primary residence can be stressful. Chrissy took care of everything, from market assessment to help us choose the correct rates, in person inspection, and placed the right tenant in LESS than 15 DAYS. The work didn't end there, she helped the tenant with move in access/security, established a great relationship with the building management staff and collected all rent on time. Communication and trust is everything. The Vantage owners portal is excellent for real time account information, 24/7 and I know we will be quickly informed if needed with a personal touch. Thank you Chrissy and the entire Vantage team!
Google
5.0/5
Oct 15, 2022
Google Vantage West Property Management Teresa
I have no regrets with signing up with Christine Loseth as a property manager. She is very professional, easy to communicate with, responds quickly to calls and texts, and very knowledgeable. My first experience with a pm was horrendous as she did not respond to calls and lied to me. Working with Christine was a breath of fresh air. I described her as a 'spitfire' and got me a quality renter within a week. I hope to continue to work with her for the long run.
Google
5.0/5
Oct 13, 2022
Google Vantage West Property Management Burne
I really enjoyed working with Chrissy! She took the time to properly onboard me with clear, effective communication, and offered professional advice throughout the entire process. She quickly evaluated the property, built an advertisement, and ultimately rented it within the anticipated time frame. I highly recommend Chrissy and Vantage West.
Google
5.0/5
Oct 10, 2022
Google Vantage West Property Management Jamie
Our first time dealing with Vantage and must say they are most definitely worthy or a 5 star review! From our first viewing to our move in date we were assisted by Chris Wall who made the whole process seamless and stress free. Usually the process of relocating and moving is daunting and always has its challenges but not with Vantage..... Friendly, personable and very professional! To sum it up our whole experience was top-notch thanks to Chris Wall at Vantage we couldn't be happier in our new home. .. Jamie and Christopher
Google
5.0/5
Oct 4, 2022
Google Vantage West Property Management Sharon
This was our first time using Vantage West Realty services. We were very impressed with the services provided by our realtor, Kelli Calvert. Kelli was quick to reply to our enquiry and visit the property. We found Kelli to be professional, informative, friendly, prompt, and very thorough. Kelli provided us with all the necessary documentation, expertise, and advise in a timely manner. We highly recommend Kelli, and would not hesitate to utilize her expertise in the future.

Got Questions About Property Management?

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Vantage West Property Management challenges investors and rental property owners to see professional property management a little differently.

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1060 Manhattan Drive, #100 Kelowna B.C. V1Y-9X9 Canada