Your Kelowna Tenants are Your Customers: Resident Relationships

There’s nothing to be gained from an adversarial tenant relationship. We know that the relationships we establish with your residents are critical to the success of your investment property. A good investment experience starts with a good rental experience for your tenants. 

Residents are your customers. They’re the ones paying your rent and taking care of your property on a day-to-day basis. They’re going to let us know when maintenance is required and they’re going to contribute to your expenses as an investor. 

At Vantage West Property Management, we make sure tenants know they’re valued. We give them a good reason to stay in place.

Placing and Retaining High-Quality Kelowna Tenants

Our process for identifying, attracting, and retaining the right tenants is based on our experience in the Kelowna rental market. We understand what good residents are looking for when they rent their next home, and we know what competing properties are offering. The Vantage West tenant placement plan includes a number of important steps:

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  • Establishing a fair and competitive rental value.
  • Ensuring your property is updated, clean, and ready for the rental market.
  • Strategic marketing to attract a large pool of tenants.
  • Responsiveness when potential residents get in touch with questions.
  • Tenant-friendly showings.
  • Efficient applications and screenings.

We screen tenants carefully because we’re looking for good residents who can pay rent on time and take care of your investment property. Just as important are a tenant’s willingness to communicate, a shared sense of responsibility when it comes to maintaining the home, and a commitment to following the terms of the lease agreement. We want a resident who is looking for a long-term home.

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Relationships Based on Respect

We develop good working relationships with residents before they even move into your property. During the screening and leasing process, we get to know who they are and what’s important to them. 

Our tenant management plans cover all aspects of tenant relations. We know that residents deserve to be treated respectfully and professionally. We share our expectations early so that they understand what we need from them in order to keep everything working the way it should.

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Residents work with us, not against us. Protecting your assets and interests is critical, and we’ve found we can do that while continuing to be accessible and available to your residents.

When we identify and place a highly qualified tenant, we keep the lines of communication open because it’s better for you and your rental property.

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Tenant Accountability and Appreciation

Our tenants trust us to be available and responsive to them, and to provide a safe and habitable home. We deliver on those expectations and we do everything we can to ensure they have a positive and stress-free rental process. 

We also have our own expectations. Our residents know we expect them to pay rent on time, report maintenance issues right away, and communicate with us when there’s a problem or an issue that they can’t resolve themselves.

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With routine inspections, regular correspondence, and an online tenant portal that allows them to pay rent and view their lease agreements, we hold tenants accountable. All of our residents understand that we value and appreciate them. This contributes to better retention and a more positive rental experience for all parties. 

That appreciation comes with accountability. 

Find out how working with Vantage West Property Management can help you have a better relationship with your residents.

Our Affiliations

Consumer Choice Award 2020 Logo
Kelowna Chamber of Commerce Logo
Equal Housing Opportunity Logo
Real Estate Investment Network Logo
Canadian Association Of Rent to Own Professionals Logo
Canadian Real Estate Wealth Logo

What Our Clients Say

5.0/5
5.0 /5
216 Reviews

Google
5.0/5
Sep 26, 2022
Google Vantage West Property Management Tracy
Ezra cremers @ Vantage west property management Kelowna couldn’t do enough to help me .. Would recommend Ezra and his team to help you find a perfect place! always enthusiastic, kind and very helpful .. Thank you for everything Tracy
Google
5.0/5
Sep 6, 2022
Google Vantage West Property Management Cal
Chrissy is great communicator and partner in managing our rental property. Have appreciated her expertise getting started with this process!
Google
5.0/5
Sep 6, 2022
Google Vantage West Property Management Sue
Chrissy Loseth worked her magic & came through when I needed it. Thanks
Google
5.0/5
Aug 26, 2022
Google Vantage West Property Management Jason
Hi I'd personally like to thank Kelli Calvert ,Vantage West property Management for her prompt, professional attention to the mold issue in our suite ,she made sure the put back repairs were kept on time and the inconvenience to the tenants were also kept to a minimum,,Mr .Hazzi I know you read these ,please reward this girl with a raise...she deserves it😀😀😀😀
Survey
5.0/5
Jul 28, 2022
Vantage West Property Management Therisa
My husband and I approached Evan Goode in Kelowna over a year ago about buying a property. He kept in touch with us all that time! And when we did buy a property, he went above and beyond what any realtor would to ensure everything went smoothly. Evan is out go to realtor!

Got Questions About Property Management?

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Vantage West Property Management challenges investors and rental property owners to see professional property management a little differently.

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#2 – 1329 Ellis St.
Kelowna, BC V1Y 9X5