Your Kelowna Tenants are Your Customers: Resident Relationships

There’s nothing to be gained from an adversarial tenant relationship with your rental resident. We know that the relationships we establish with your residents are critical to the success of your investment property. A good investment experience starts with a good rental experience for your tenants. 

Residents are your customers. They’re the ones paying your rent and taking care of your property on a day-to-day basis. They’re going to let us know when maintenance is required and they’re going to contribute to your expenses as an investor. 

At Vantage West Property Management, we make sure tenants know they’re valued. We give them a good reason to stay in place.

Placing and Retaining High-Quality Kelowna Tenants

Our process for identifying, attracting, and retaining the right tenants is based on our experience in the Kelowna rental market. We understand what good residents are looking for when they rent their next home, and we know what competing properties are offering. The Vantage West tenant placement plan includes a number of important steps:

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  • Establishing a fair and competitive rental value.
  • Ensuring your property is updated, clean, and ready for the rental market.
  • Strategic marketing to attract a large pool of tenants.
  • Responsiveness when potential residents get in touch with questions.
  • Tenant-friendly showings.
  • Efficient applications and screenings.

We screen tenants carefully because we’re looking for good residents who can pay rent on time and take care of your investment property. Just as important are a tenant’s willingness to communicate, a shared sense of responsibility when it comes to maintaining the home, and a commitment to following the terms of the lease agreement. We want a resident who is looking for a long-term home.

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Resident Relationships Based on Respect

We develop good working relationships with residents before they even move into your property. During the screening and leasing process, we get to know who they are and what’s important to them. 

Our tenant management plans cover all aspects of tenant relations. We know that residents deserve to be treated respectfully and professionally. We share our expectations early so that they understand what we need from them in order to keep everything working the way it should.

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Residents work with us, not against us. Protecting your assets and interests is critical, and we’ve found we can do that while continuing to be accessible and available to your residents.

When we identify and place a highly qualified tenant, we keep the lines of communication open because it’s better for you and your rental property.

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Tenant Accountability and Appreciation

Our tenants trust us to be available and responsive to them, and to provide a safe and habitable home. We deliver on those expectations and we do everything we can to ensure they have a positive and stress-free rental process. 

We also have our own expectations. Our residents know we expect them to pay rent on time, report maintenance issues right away, and communicate with us when there’s a problem or an issue that they can’t resolve themselves.

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With routine inspections, regular correspondence, and an online tenant portal that allows them to pay rent and view their lease agreements, we hold tenants accountable. All of our residents understand that we value and appreciate them. This contributes to better retention and a more positive rental experience for all parties. 

That appreciation comes with accountability. 

Find out how working with Vantage West Property Management can help you have a better relationship with your residents.

Our Affiliations

The REIN Real Estate Network Logo in black writing with a gold orb on the left.
Canadian Association Of Rent to Own Professionals Logo in black writing with an icon of a house in white and blue on the left.
Canadian Real Estate Wealth Logo in red and black writing.

Vantage West Property Management Blog

Investment Advice for New and Experienced Real Estate Investors

Over the years, as an investor, real estate agent, and landlord, I've made some mistakes, learned the hard way, and adapted my tactics. I founded Vantage West Property Management to help other investors avoid making the same mistakes I did.

We’ve developed systems, processes, and ideas that make managing rental properties more efficient and more profitable. As professional property managers with decades of combined experience, we're sharing our property management insider tips in our ongoing property management blog. Our goal is to make this blog one of the most helpful, insightful, and best property management blogs in BC, Canada.

Bookmark our blog for tips on investing, managing properties, and maintaining rental homes to optimize outcomes for you and your renters. Get valuable knowledge on the property management industry – including property maintenance, tenant screening, lease enforcement, tax tips, marketing tips (including search engine optimization) and the best property management software. With a focus on property management and the real estate industry in the Okanagan Valley and BC, Canada, we hope to make your experience as a rental property owner easy, stress-free, and profitable.

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Vantage West Property Management challenges investors and rental property owners to see professional property management a little differently.

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1060 Manhattan Drive, #100 Kelowna B.C. V1Y-9X9 Canada